Shipping & Turnaround Time
WITHIN THE UNITED STATES:
EXPEDITED: $30 per item
OUTSIDE OF THE UNITED STATES:
Our Loveli Bunni shop has much more affordable options for International shipping.
❣ Buyer is responsible for any fees or actions required to receive your package from customs.
❣ All items are Made-To-Order; the production process starts once your order is placed.
If you need an order expedited, please chose this add-on or contact us:
Delivery dates are not guaranteed and may require additional transit time due to unforeseen delays. Late deliveries are sometimes inevitable but we will try our best to ensure they are as infrequent as possible.
Return & Exchange Policy
In the event that you receive a wrong or defective item, please contact us within 48 hours to discuss an exchange/refund.
❣ We cannot refund due to ordering the incorrect size ❣ We only offer refunds or exchanges in the event that you receive a wrong or defective item. Because each item is made for you specifically when you order we are left out of pocket for our production team's labor, material costs, and any guest artist's commissions. This can really strain a small business such as ourselves. We hope one day to grow big enough to be able to offer effortless returns/exchanges but it is not feasible at this time. We urge our customers to look over the size charts carefully before ordering.
❣ IF YOU NEED TO CANCEL YOUR ORDER FOR ANY REASON PLEASE CONTACT US WITHIN 24 HOURS❣ We cannot issue a full refund if you cancel after our team has started creating your order.
Made to Order
Around 85% of all textiles produced by the fashion industry end up in landfills, making it a major contributor to environmental damage. One in every five garments reaches a landfill without being worn even once. When buying made-to-order products, you choose apparel that's created only as the order is placed, creating less fabric waste than conventional manufacturing.
What size am I?
Each product listed has an in-depth size chart you can reference. Please check the individual size charts for each item to determine which would best fit you. Not all apparel fits the same, which is why we provide detailed notes on the size charts.
We also have all of our size charts with photos of models & what sizes they are wearing here: SIZE CHARTS. If you need assistance in deciding what size to purchase, please don't hesitate to contact us. We want you to be comfortable and happy in the apparel you order from us.
Please be aware of our Holiday deadlines to ensure you receive your items in plenty of time.
Please place standard orders no later than November 15th
Please place rush orders no later than December 5th
Please place standard orders no later than September 15th
Please place rush orders no later than October 5th
❣ Due to COVID-19 mail delays that are out of our control, we are not guaranteeing any specific turnaround or delivery dates at this time ❣
For faster turnaround times and extended holiday deadlines please visit our Loveli Bunni Shop.
Here are our general care instructions, however, most garments will have a tag inside with specific instructions.
Turn garments inside out and machine or hand wash on a cold, gentle cycle.
Please make sure garments are not in the same washer load as any velcro or zippers to avoid snagging the material.
Air / hang or tumble dry with no heat for best results.
Steaming is recommended over ironing but if ironing, be sure to set to the lowest heat for synthetic fabrics and iron inside-out.
General Care Instructions
For stain removal, we recommend using Shout Advanced Gel or something similar.
If your apparel has any signs of piling ( typically from snagging or brushing against
corse things ) you can restore the fabric using a fabric shaver / defuzzer or razor.