Shipping & Turnaround Time
WITHIN THE UNITED STATES:
STANDARD: $6 ( 3 to 6 weeks )
EXPEDITED: $30 per item ( 2 to 3 weeks )
OUTSIDE OF THE UNITED STATES:
$28.00: ( 4 to 6.5 weeks )
❣ Buyer is responsible for any fees or actions required to receive your package from customs.
How long will it take to receive my order?
● STANDARD: Please allow around 3 to 6 weeks to arrive.
● EXPEDITED: Please allow around 2 to 3 weeks to arrive.
● INTERNATIONAL: Please allow around 3 to 6.5 weeks to arrive.
❣ All items are Made-To-Order; the production process starts once your order is placed.
If you need an order expedited please chose this add-on or contact us:
Delivery dates are not guaranteed and may require additional transit time due to unforeseen delays. Late deliveries are sometimes inevitable but we will try our best to ensure they are as infrequent as possible.
Return & Exchange Policy
In the event that you receive a wrong or defective item, please contact us within 48 hours to discuss an exchange/refund.
❣ We cannot refund due to ordering the incorrect size ❣ We only offer refunds or exchanges in the event that you receive a wrong or defective item. Because each item is made for you specifically when you order we are left out of pocket for our production team's cost and any guest artist's commissions which really strains a small business such as ourselves. We hope one day to grow big enough to be able to offer effortless returns/exchanges but it is not feasible at this time. We urge our customers to look over the size charts carefully before ordering.
❣ IF YOU NEED TO CANCEL YOUR ORDER FOR ANY REASON PLEASE CONTACT US WITHIN 24 HOURS❣
If your payment was made using Wix Payments we will be unable to refund the processing fee of 3% of the transaction amount. If you need to cancel after your order has already started production we may not be able to issue a full refund.
What size am I?
Each product listed has an in-depth size chart you can reference. Please check the individual size charts for each item to determine which would best fit you. Not all of our apparel fits like standard US sizes which is why we provide detailed notes on the size charts.
We also have all of our size charts with photos of models & what sizes they are wearing here: SIZE CHARTS. If you need assistance in deciding what size to purchase, please don't hesitate to contact us. We want you to be comfortable and happy in the apparel you order from us.
Please be aware of our Holiday deadlines to ensure you receive your items in plenty of time.
Please place standard orders no later than November 15th
Please place rush orders no later than December 5th
Please place standard orders no later than September 15th
Please place rush orders no later than October 5th
Here are our general washing instructions but you can always check the inside bottom of the apparel to find a tag with specific washing instructions.
Turn garments inside out and machine or hand wash on a cold, gentle cycle.
Please make sure garments are not in the same washer load as any Velcro or zippers to avoid snagging the material.
Air / hang dry or tumble dry with no heat for best results.
Steaming is recommended over ironing but if ironing, be sure to set to the lowest heat for synthetic fabrics and iron inside-out.
General Care Instructions
For stain removal, we recommend using Shout Advanced Gel or something similar.
If your apparel has any signs of piling ( typically from snagging or brushing against
corse things ) you can restore the fabric using a fabric shaver / defuzzer or razor.